The modern workplace is shifting and digitizing. Employees now expect more openness, better technology, improved and integrated contact center solutions, and higher flexibility in the workplace. As the workforce continues to become more and more distributed with a large number of employees going remote and others working from traditional offices, organizations need the right tools to keep their dispersed workforce always connected.
Productive workforces no longer need to exist in one physical space. Instead, digital solutions like enterprise VoIP systems allow for unified teams to be built that unite employees across the world, wherever they’re based, Unified Contact Center Solutions to bring Business partner closer via Voice, social media Chatting and other third part integrations.
Enterprise contact center solutions enable people to interact and communicate across and beyond their work environment. We (SoftNet) have classified our Business and Enterprise Contact Centre Solutions that we offer into three categories: Modern Unified Contact Centre Solutions, Voice Over IP Solutions based on Elastix and Free PBX and Customer Relationship Management-CRM Solutions