Telephony Solutions and Products
Effective and affordable communication and collaboration is a must for today’s organizations to thrive. We at SoftNet know that telephony solutions should be able to address today’s business complexities like global operations, mobile workforce, information overload, budget constraints e.t.c. Using telephony technology from global technology leaders like Cisco, Huawei, Panasonic, Digium and Xorcom, we are able to deliver and support robust telephony systems tailored to our clients specific needs.
PaBX and Unified Communication
In addition to the standard telephone number and email address, unified communication offers Chat, Video, Voice, Data, Mobility, Directory and Prescience features that simplify the process of communication and hence optimizes business procedures and boost human communication.
By going the way of the IP Phone/integrating voice into their network, our clients are able to realize cost savings on their telecommunications service charges and a decrease in the costs typically associated with telephony.
Advantages usually enjoyed by clients who switch to IP-based telephone systems include: cost savings over the traditional PBX due to the easy adding of additional phone lines, elimination of telephone wires and the associated trunking, providing secure, reliable, scalable communication that takes advantage of the existing LAN and WAN infrastructure.
Call Center Solutions
Maintaining a clear communication channel with clients is critical to the long-term success of any business. Customer loyalty to an organization is directly proportional to the quality of communication that exists between the business and its customers. We assist our clients forge strong communication links with their customers by providing call center solutions that assist organizations get closer to those they serve.
In developing Call Center Systems, we base our solutions on the Aheeva Asterisk Contact Center solution which offers a powerful tool for building call center systems, and include everything you need to create a state-of-the-art call center, such as support for call queues, recording, outbound, IVRs, live monitoring and reporting. The Asterisk Contact Center Solution also offers flexibility in the event that there is a need to scale as the business grows.