SERVICE MANAGEMENT

Customer Management Solutions
Customer experience that goes beyond a customer’s expectations creates good customer service. With the current market place being rampant with copy-cat competition, businesses are turning to more subtle means of enhancing the way they do business and hence help them remain relevant in today’s marketplace. Technology-backed customer service management will go a long way in helping organizations retain their customers and expand their client base


Electronic Queue Management Systems
Take your customer flow management to a whole new level using our electronic queue management solutions.Our queue management solution is designed to help you create a service delivery environment where customers can enjoy a memorable experience resulting into the highest level of customer satisfaction, consequently, increasing customer loyalty to your brand. This solution is ideal for organizations that encounter customer flow at their premises e.g. banks, hospitals, embassies, Telecom Service Centers, Government Institutions, and Retail Outlets among others.


The queue management solution we offer is equipped with both video and audio components which offer high flexibility in terms of language selection and media content management. This will allow in-store promotions and better customer management, hence leaving your clients delighted, empowering your employees and keep management up-to-date on customer service levels.


Our queue management solution is ideal for eliminating waiting-area problems such as:
     1. Unorganized waiting areas
     2. Very long and slow-moving customer queues
     3. Increased employee idle time
     4. Frustrated customers due to unfair service
     5. Lack of the ability to offer unique customer experience
     6. Lack of service performance monitoring.


We also offer other technological solutions that enhance Customer Service experience like:
     1. Customer Relationship Management Systems (CRM)
     2. Customer Feedback System (CFS)

OUR CLIENTS

TECHNOLOGY PARTNERS

               

                     

           

CONTACTS

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Softnet Technologies Limited
Plot No 1000, Mazengo Road/ Fire Road, Upanga
P.0. Box 31918 Dar es Salaam, Tanzania.
Telephone: +255 779786163 / +255 222 515 107
Email:info@softnet.co.tz

BRANCHES: Mwanza, Arusha, Dodoma, Tanga, Mbeya, Kilimanjaro, Morogoro, Lindi, Mtwara, Shinyanga, Mara, Kigoma, Iringa.

Softnet Technologies (K) Limited Kenya
14 Garden Road, Off Riverside Drive
P.O. BOX 24250-00100 Nairobi, Kenya
Tel: +254 20 4441128/20 2519088
Fax: +254 20 2519089
Email:info@softnet.co.ke